Return Merchandise Authorization form-A short note stating your reason for return-An original packing slip and invoice-This information must be shown on the outside of the packaging used for returning the goods.-Products should be in new condition, and in their original boxes. Products returned without a Return Merchandise Authorization will not be accepted. Please request for a Return Merchandise Authorization before returning any products.The product should be returned in an unused and saleable condition-The customer is responsible for shipping charges on the return.-A 15% re-stocking fee will be charged if applicable. If product was ordered by the customer in error:.

No charges would be levied on the customer.

If the product delivered to you has been sent in error by, the product should be returned unused and in saleable condition.

Returns are only accepted within 15 days of delivery. We must notify carriers within 5 days, or they may deny liability. Damage to materials inside a package with no external damage evident should be notified to us at once. If there is a Noticeable damage or Shortage, make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage-If there is a Noticeable damage or Shortage, make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage.-Save the damaged package or carton for inspection.-Items that arrive damaged or defective will be replaced.

For goods that have been damaged in transit:.

To return unused, unwanted and undamaged products, you must notify us by clicking on the 'Request New RMA' (Return Merchandise Authorization) link which is available on the 'Order Status Details' page within 72 hours of receipt of the goods. If goods are found not to be as described or damaged you are entitled to a replacement or refund. is the E-com arm of Himalaya Stationery Mart, Mumbai, which is well known for its trade ethics throughout India for more than half a century.

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